Refund FAQ

Refund FAQ

1. What is FLEURON LLC’s return policy?

At FLEURON LLC, we value customer satisfaction and offer a 30-day return policy where no restocking fees are charged. You can return most items within 30 days from the delivery date for a full refund, as long as they’re unused, in their original packaging, and in the same condition as received. For more details, please refer to our Return and Refund Policy.

2. How do I initiate a return?

To start a return, follow these steps:

  1. Log into your FLEURON LLC account.
  2. Navigate to your order history and select the item you wish to return.
  3. Follow the steps to generate a return label.

If you’re having trouble accessing your account, please contact our customer service for assistance.

3. What items are non-returnable?

For safety and hygiene reasons, we cannot accept returns on:

  • Any used items or items showing signs of use.

4. How should I package my return?

To ensure the safe return of your items, please:

  1. Use the original packaging if possible.
  2. If the original packaging is not available, use a sturdy box and sufficient padding.
  3. Include all original accessories, manuals, and parts.
  4. Securely attach the return label to the outside of the package.

5. How do I return a large item?

If you need to return a large item, such as a portable chair canopy, please refer to our Shipping Policy where we’ll arrange for a pickup at no cost to you.

6. Will I be charged for return shipping?

No, FLEURON LLC covers all return shipping costs for items that are not damaged or misused. If the return is due to our error (e.g., wrong item sent), we’ll also cover the return shipping cost.

7. When will I receive my refund?

Refunds are typically processed within 3-5 business days after we receive your return. Depending on your payment method, it may take an additional 5-10 business days for the refund to appear in your account. For more details, refer to our Payment Methods page.

8. What if my item is damaged or defective?

If your item arrived damaged or defective, please reach out to us within 48 hours of delivery. We will arrange for a return and send a replacement at no additional cost. If you notice a defect within the 30-day return window, please contact our customer service. We’ll provide a prepaid return label and send a replacement or process a full refund if you prefer.

9. What if I haven’t received my refund yet?

If it’s been more than 2 weeks since our confirmation email and you haven’t received your refund, please:

  1. Check your bank account again.
  2. Contact your credit card company, as it might take time to process.

If you’ve done all of the above and still haven’t received your refund, please get in touch with our customer service.

10. What if the item was a gift?

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. The original purchaser will not be informed of your return.

11. Are there any exceptions to the return policy?

Yes, there are some exceptions:

  • Bulk Orders: If you ordered 5 or more of the same item, please contact our Bulk Order Department for return instructions.
  • Customized Items: Customized items may not be eligible for return unless they’re defective. Please contact our customer service for assistance.
  • Promotional Items: Items received as part of a promotion or bundle may have different return conditions. Please refer to the specific promotional terms or contact our customer service.

12. How can I contact customer service?

For any questions or concerns about returns or refunds, please contact our customer service team:

  • Business Name: FLEURON LLC
  • Company No: 1323304
  • Email: support@fleuron.store
  • Phone: +1 502 323-2438
  • Hours: Monday to Saturday, 9 AM to 5 PM EST
  • Address: 674 Eastlawn Ave Louisville, KY 40211, United States

13. Will you update this policy?

Yes, FLEURON LLC reserves the right to modify this policy. Changes will be posted on this page with a revised date. We encourage you to review our policies periodically. Please note that changes will not apply to returns in progress. For more information, read our Privacy Policy and Terms & Conditions.

14. What are your recommended shipping carriers?

Considering our niche of baby chairs and portable chair canopies, we recommend using UPS, FedEx, and USPS. These carriers offer reliable, trackable, and cost-effective shipping solutions that ensure our products reach you in excellent condition. For more details, please refer to our Shipping Policy.

 

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