Shipping Policy

Shipping Policy

Welcome to FLEURON LLC’s shipping policy! We have created this detailed guide to help you understand how we handle and ship your baby chair and portable chair canopy orders. Our aim is to ensure a seamless, transparent, and satisfactory experience from purchase to delivery.

Shipping Coverage and Restrictions

1.1 Areas We Serve

We currently ship our products to all the 50 states within the United States.

1.2 Shipping Restrictions

Unfortunately, we do not offer international shipping at this time. Similarly, we currently do not ship to U.S. territories, APO/FPO addresses, or P.O. boxes.

Shipping Costs

2.1 Free Shipping Offer

We are delighted to offer free shipping on all orders, irrespective of the order value. This applies to all products available on our website, including baby chairs and portable chair canopies.

2.2 No Hidden Fees

The price you see at checkout is the final price you pay. We do not charge any additional shipping fees or sales tax.

Shipping Methods and Timeframes

3.1 Shipping Carrier

We partner with FedEx and UPS for all our shipments. These carriers are known for their excellent handling of delicate items like baby chairs and portable chair canopies ensuring they reach you in perfect condition.

3.2 Shipping Process

Our shipping process consists of two phases:

Order Processing and Handling: 1-2 business days

We meticulously prepare and package your order to ensure it arrives in perfect condition. This includes quality checks and secure packaging of your baby chair or portable chair canopy.

Transit Time: 3-5 business days

Once your order leaves our warehouse, FedEx or UPS typically delivers within 3-5 business days.

3.3 Total Delivery Timeframe

You can expect your order to arrive within 4-7 business days from the date of purchase.

3.4 Business Days Defined

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Order Tracking

4.1 Tracking Information

Once your order ships, you’ll receive a confirmation email containing:

  • Your FedEx or UPS tracking number
  • A link to track your package on the carrier’s website
  • Estimated delivery date

4.2 How to Track Your Order

You can track your order in two ways:

  • Click the tracking link in your shipping confirmation email
  • Visit our Order Tracking page and enter your order number and email address

Delivery Details

5.1 Standard Delivery

For most items, FedEx or UPS will deliver to your address without requiring a signature.

5.2 Large Item Delivery

For large items like baby chairs:

  • The carrier may contact you to schedule a delivery appointment.
  • A signature may be required upon delivery.
  • Please ensure someone is available to receive and inspect the item.

5.3 Failed Delivery Attempts

If you’re not available to receive your package:

  • The carrier will leave a delivery attempt notice.
  • They will typically make up to three delivery attempts.
  • After the third attempt, the package may be held at a local FedEx or UPS facility for pickup.

Order Changes and Cancellations

6.1 Modifying an Order

To change an order that hasn’t shipped:

  • Contact our Customer Services immediately
  • Provide your order number and the desired changes
  • We’ll do our best to accommodate your request

6.2 Cancelling an Order

Orders can typically be canceled if they haven’t been shipped. Once an order has shipped, it cannot be canceled. If you no longer want the item after it has shipped, please refer to our Return and Refund Policy.

Shipping Issues

7.1 Lost Packages

If your tracking information hasn’t been updated in 5 business days:

  • Contact our Customer Services team
  • We’ll initiate a trace with FedEx or UPS
  • If the package cannot be located, we’ll ship a replacement at no cost to you

7.2 Damaged Packages

If your package arrives damaged:

  • Refuse the delivery if possible and note the damage
  • If you’ve accepted the package, contact us within 48 hours of delivery
  • We’ll arrange for the damaged item to be returned and send a replacement

7.3 Incorrect or Missing Items

If you receive the wrong item or items are missing from your order:

  • Contact our Customer Services within 7 days of delivery
  • We’ll arrange for the incorrect item to be returned (if applicable)
  • We’ll ship the correct item or missing pieces at no additional cost

International Customers

While we currently do not offer international shipping, we’re continuously evaluating opportunities to expand our services. Please check back for updates.

Environmental Commitment

We’re committed to reducing our environmental impact:

  • We use recyclable packaging materials whenever possible
  • We optimize our shipping routes to reduce carbon emissions
  • We’re constantly exploring ways to make our shipping practices more sustainable

Customer Service and Contact Information

For any questions or concerns about your shipment, please don’t hesitate to contact our dedicated customer service team:

Business Name: FLEURON LLC

Email: support@fleuron.store

Phone: +1 (606) 365-2880

Hours: Monday to Friday, 9 AM to 5 PM EST

Address: 674 Eastlawn Ave Louisville, KY 40211, United States

For more ways to reach us, visit our Contact Us page.

Related Policies

For more information on our practices, please refer to these related policies:

Policy Updates

This shipping policy is subject to change. Any modifications will be posted on this page with the date of revision. We encourage you to review this policy periodically.Last Updated: 09/14/2024

Thank you for choosing FLEURON LLC for your baby chair and portable chair canopy needs. We appreciate your business and are committed to providing you with the best possible shopping and shipping experience.

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